At New York Fun Tours, we take great pride in offering exceptional experiences to our customers. Central to these experiences are our knowledgeable and friendly tour guides, who play a crucial role in creating memorable moments for our guests. To ensure consistency, professionalism, and the highest level of customer satisfaction, we have implemented a comprehensive tour guide policy. This policy not only serves as a guideline for our tour guides but also reflects our commitment to providing outstanding tours to everyone who chooses to explore the vibrant city of New York with us.
Tour guides are carefully selected based on their expertise, passion for New York City, and their ability to engage and captivate audiences. They undergo a process of certification and licensing to stay updated with the latest information about the city's history, culture, and attractions. This training equips them with the knowledge and skills necessary to provide enriching and enjoyable tours.
Professionalism and Conduct
We hold our tour guides to the highest standards of professionalism and conduct. They are expected to be punctual, well-groomed, and courteous at all times. Interacting with diverse groups of people requires patience, empathy, and respect, traits that we value deeply in our tour guides. They are also trained to handle various situations with grace and composure, ensuring that our guests feel comfortable and valued throughout the tour.
Our tour guides strictly adhere to the designated tour itineraries. These itineraries are carefully crafted to cover the most iconic attractions and hidden gems in New York City. By following the planned route, our guides ensure that our guests have a comprehensive and fulfilling experience. However, they are also encouraged to add their unique flair and personal anecdotes to make the tours more engaging and authentic.
Interacting with customers is a fundamental aspect of being a tour guide at New York Fun Tours. Our guides are trained to be approachable and knowledgeable, encouraging guests to ask questions and actively participate in the tour experience. They create a friendly and inclusive atmosphere, making sure that everyone feels included and valued.
We believe in continuous improvement and encourage feedback from both customers and tour guides. Regular training sessions, workshops, and evaluations are conducted to help our guides enhance their skills and stay updated with the latest trends in the tourism industry. This commitment to growth ensures that our tours remain fresh, exciting, and informative.
At New York Fun Tours, our tour guide policy reflects our dedication to delivering exceptional experiences to our guests. Through professionalism, expertise, and a genuine passion for sharing the wonders of New York City, our tour guides play a vital role in making every tour memorable. We are confident that our commitment to quality and customer satisfaction will continue to set us apart as the premier choice for exploring the Big Apple.
What information do we collect?
We collect information from you when you place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Health and Safety Policy
Private SUV tour
This tour is limited to a maximum of 4 people from the same household.
Clients are required to wear personal protective equipment (PPE) while in the vehicle.
PPE must cover mouth and nose every time there’s less than 6 ft apart during the tour.
Each time clients return to the vehicle, they are required to sanitize their hands.
Front passenger windows may be rolled down to allow air circulation and flow.
There will be no one allowed to sit it in the front passengers seat next to the driver.
Tour Guide reserves the right to cancel the tour any time he feels that one or more of the passengers are showing symptoms of sickness.
No eating allowed inside the vehicle and no trash shall be left inside the vehicle.
Clients must inform the tour guide if they have been tested positive for COVID19 before,
If they have been in contact with someone tested positive to COVID19
If they recently traveled to a high risk area recently prior to the tour.
I will disinfect and sanitize all doors and handles prior to the tour.
I will wash hands and sanitize as often as possible.
I will take all health and safety precautions following Health Authorities Guidelines
I will not give 2 SUV tours within 48 hrs unless it’s the same household.
I will stay home if I feel sick or not well.
Due to the highest demand for transportation during the peak tourist season All New York Fun Tours reserves the right to provide a customer with a full refund within cancellation of booking.
347 5th Avenue, Suite 1402
New York, NY 10016, USA
646 205 8188
Cancellation and Refund
Our standard policy is that we can only provide full refund for up 7 days prior to tour date. After that you have the option to reschedule up to 48hr prior to tour date. Any cancellation or refunds request made within the 48hr to tour date are considered "No Show" which we can't refund or reschedule. Please do contact us directly about your specific situation.
We really appreciate your business!